The traditional IT department is being propelled by the Nexus of Forces toward a new normal. The world of user expectations are changing. It’s time for IT to upgrade the user experience to be a focus, rather than an afterthought. People and the user experience are taking center stage. Data, processes, platforms, and tools become the supporting cast they were always meant to be.
In his HBR blog post, Aaron Levie explains why IT Can No Longer Afford to Ignore Its Users. The entire post is worth a read, but here are a few of my favorite New Normal Bytes (byte-sized nuggets of information).